Oxford Networks / Residential Services

VoiceMail
There is no more important feature available today! Whatever the reason, if you are unable to answer your phone, you are assured that a high quality service will be there to catch those calls. Oxford Networks VoiceMail is located in the same facilities that protect your voice service with the redundant power, battery backup and generator facilities that you would expect.

Our VoiceMail service performs the best when all other solutions are at their worst, when weather or accident cuts power to your home, your VoiceMail continues to work. Callers are never left hanging, there is always a way to leave you a message. You can even update the greeting message on the fly.

HOW TO USE:

To Access VoiceMail from Your Telephone Number:

1. When you sign up for VoiceMail you will be given a telephone number to access the VoiceMail Service

Dial your access number
Choose your city or town from the pull-down menu

2. Call the telephone number provided to you at sign up

3. You will be prompted to enter your password.

a. The very first time you access VoiceMail, we will have already set a temporary password. It will be 0000# (four zeros followed by the pound sign). It is best to set up your new password at this point.
b. If you have not chosen your password and would like to;

i. Choose the menu item “set up or change your password”
ii. Enter your own password. It needs to be a four digit number.
iii. Press the pound (#) sign
iv. You have now changed your password, the next time you access the voice mail system you will need to use the four digit number you just chose.

4. The VoiceMail Menu will prompt you through selecting messages. When listening to messages use the following playback controls

i. Rewind message 8 second (each time you press) Press 1
ii. Fast Forward message 8 seconds (each time you press) Press 3
iii. Pause the message playing Press 7
iv. Return to the start of the message Press 1-1
v. Fast forward to the end of the message Press 3-3
vi. Exit the VoiceMail System Press 9-9

To Access Voice Mail from the Road:

1. When you sign up for Voice Mail you will be given a telephone number to access the VoiceMail Service

2. Call the telephone number provided to you at sign up

3. You will be prompted to enter your mailbox number, it is your seven digit home telephone number (for example 555-5555).

4. You will be prompted to enter your password.

a. The very first time you access VoiceMail, we will have already set a temporary password. It will be 0000# (four zeros followed by the pound sign). It is best to set up your new password at this point.
b. If you have not chosen your password and would like to;

i. Choose the menu item “set up or change your password”
ii. Enter your own password. It needs to be a four digit number.
iii. Press the pound (#) sign
iv. You have now changed your password, the next time you access the voice mail system you will need to use the four digit number you just chose.

5. The VoiceMail Menu will prompt you through selecting messages. When listening to messages use the following playback controls

i. Rewind message 8 second (each time you press) Press 1
ii. Fast Forward message 8 seconds (each time you press) Press 3
iii. Pause the message playing Press 7
iv. Return to the start of the message Press 1-1
v. Fast forward to the end of the message Press 3-3
vi. Exit the Voice Mail System Press 9-9