Oxford Networks exceeds expectations in both technology and customer service.
A recent letter to Oxford Networks’ President/CEO Craig Gunderson:
I wanted to relate to you a customer service interaction that was above and beyond my expectations. When we met at the Mechanics Savings Bank Operations Center in June of last year I explained that I have high expectations for my vendors. One of the reasons that I picked Oxford Networks to be my telecommunications provider was that I believed they could meet these expectations.
On Friday Carol Daley and your NOC exceeded my expectations and quickly delivered a bump in Internet speed that I needed for Monday. I called Carol at 4:20pm on Friday and asked her to upgrade my 1MB synchronous Internet connection. Carol called at 5:05pm and told me it was done.
Thank you for the great service.
Senior Vice President
Chief Information Officer
Mechanics Savings Bank