Tag Archives: Mechanics Savings Bank

Oxford Networks Fast and Flexible: Mechanics Savings Bank

Oxford Networks exceeds expectations in both technology and customer service.

 

A recent letter to Oxford Networks’ President/CEO Craig Gunderson:

Dear Craig,

I wanted to relate to you a customer service interaction that was above and beyond my expectations.  When we met at the Mechanics Savings Bank Operations Center in June of last year I explained that I have high expectations for my vendors.  One of the reasons that I picked Oxford Networks to be my telecommunications provider was that I believed they could meet these expectations.

On Friday Carol Daley and your NOC exceeded my expectations and quickly delivered a bump in Internet speed that I needed for Monday.  I called Carol at 4:20pm on Friday and asked her to upgrade my 1MB synchronous Internet connection.  Carol called at 5:05pm and told me it was done.

 

Thank you for the great service.

Best regards,

Kirk Egge

 

Senior Vice President
Chief Information Officer
Mechanics Savings Bank

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