February 26, 2015

Beware of recent fraudulent activity targeted at Oxford Networks customers!

Recent internet scams in Oxford Networks service territories have left some customers out of money. These customers were scammed by individuals or companies claiming to represent Oxford Networks.
Oxford Networks wants to remind you to protect yourself by contacting us and local law enforcement if you suspect or experience fraudulent activity. If you or someone you know has a question about whether someone is a legitimate representative of Oxford Networks, call the company at 800.520.9911

Based on current events, Oxford Networks has formed this list of fraud prevention tips to protect customers:

Examples of Potential Scams:
Misleading Computer Support Websites or Email Phishing Scams

Some of our customers report receiving an alert on their PC identifying a virus and that they must pay to have it removed, in many cases these fraudulent websites or emails identify themselves as Oxford Networks employees or a third-party representative of Oxford Networks. The customer's PC may display Oxford Networks’ name and a phone number to contact, this information is fraudulent. In most cases, the fraudulent online representative attempts to have the customer pay a fee to have their computer cleaned or repaired.

Clicking on these links or allowing the fraudulent representatives to control your PC could result in downloading a virus onto the recipient’s computer or theft of personal information.
Customers should avoid clicking links or downloading attachments from businesses or individuals they do not know, and contact Oxford Networks directly to discuss their account.
If you have any questions regarding this notification, please feel free to call us at 800-520-9911 and press option 1 for 24/7 assistance.


IMPORTANT INFORMATION ABOUT UPCOMING CHANGES TO YOUR ONmail MEGALINK.NET and OXFORDNETWORKS.NET E-MAIL ACCOUNT

To provide our customers with improved ONmail service, Oxford Networks will be migrating all @megalink.net and @oxfordnetworks.net e-mail accounts to a new platform. 

As part of this change, your e-mail address will stay the same but will require action by you to ensure you continue to receive your email.

On Friday, December 19th, Oxford Networks will redirect all @megalink.net and @oxfordnetworks.net e-mail to our new system.  Prior to this date, you will receive an additional, more detailed message, with instructions on how to reconfigure device settings to access the new system along with a new password.

Mail forwarding from current e-mail system to the new e-mail system
To reduce the chance of interruption during this transition, we will begin forwarding e-mail arriving in your current @megalink.net or @oxfordnetworks.net inbox to the new e-mail servers before migrating your account to the new system.  This may result in duplicate messages for some users, but will help reduce the chance of missed e-mail as you migrate from one system to another.

Transferring existing messages from the “old” mail platform to the new mail platform. 
Instructions will also be provided on how to import any mail stored on the current mail server into your new account.  You will be able to import and store up to 1 GB of messages in the new e-mail account. 

NOTE:  To illustrate that this is a legitimate communication for Oxford Networks, please feel free to call us at 1-800-520-9911.

Thank you.

Oxford Networks
Technical Support Center

 


 

Date: Tuesday, October 07, 2014
To: Internet Customers with Belkin Routers
From: Oxford Networks
Re: Internet Interruption Issues

Dear Oxford Networks Customer,
We have been receiving calls regarding interruption of Internet service starting earlier today.  The issue appears to be affecting people with certain Belkin Wireless Router systems.  This is not an issue with Oxford Networks Internet connectivity.


For more information regarding this issue visit https://belkininternationalinc.statuspage.io/ or www.belkin.com or call Belkin International’s customer service number 1-800-223-5546.

Sincerely,
Oxford Networks


Caller ID and Caller ID Spoofing

Caller ID service is susceptible to fraud. Using a practice known as “caller ID spoofing,” callers can deliberately falsify the telephone number and/or name relayed as the Caller ID information to disguise the identity of the calling party. Click here for information from the Federal Communications Commission that explains the issue and gives some suggested consumer action that you can use to help solve the issue.  Please feel free to contact Oxford Networks Support at techhelp@oxfordnetworks.com if you have any questions.


Incoming Call Completion Issue

In the last few months, some Oxford Networks customers have been experiencing an incoming call completion issue. These issues include: disconnected calls, fast busy messages, two rings and dead air, and garbled call sounds.  Oxford Networks is aware of these issues and actively involved in working to resolve them.  Unfortunately, this issue is a national problem involving many carriers and larger in scope than just the network that we control.  Click Here for information from the Federal Communications Commission that explains the issue and gives some suggested consumer action that you can use to help solve the issue.  Please feel free to contact Oxford Networks Support at techhelp@oxfordnetworks.com if you have any questions.