Careers

Are you looking for an exciting career in the tech industry? Oxford Networks is hiring!

Oxford Networks is an award winning company that has consistently been recognized as a Best Places to Work Company in Maine. Our company culture is based on our Oxford Networks Values, and is the basis for our decision making, our workplace environment, and our success as a company. We believe that people want to be great and it is our job to empower them to succeed. If we succeed, our employees, customers, shareholders and communities all win. For more information about career opportunities, see below.

Oxford Networks is an Equal Opportunity Employer.

Please Note:
Employment in all positions with Oxford Networks requires the successful completion of pre-employment testing and background checks, to include: Driving Record, State and Criminal Records and Drug Testing.

Account Executive

The account executive will be responsible for prospecting and selling into new accounts, as well as managing and growing any existing accounts. Account executives are the key interface between Oxford Networks and its customers. This person will represent all of Oxford Networks and its products to the customer while consulting to provide total solutions to meet their needs. The scope of responsibility includes prospecting, account management, sales, outbound calling, order processing, all of which contribute to the overall success of the organization.

The Account Executive is a consultative sales person who innately finds and assess an opportunity (even when there doesn’t appear to be one) within a prospect, and finds a solution within our product offering that meets the specific need. The Account Executive is a networker; they are independent and they generate buzz and excitement. They also provide strong management to existing clients and work to continually strengthen and grow their existing base.

JOB DUTIES

  • Self generate leads and identify networking opportunities.
  • Identify sales opportunities. Qualify these opportunities through customer meetings, building customer rapport, working with the sales engineers and establishing mutual interest.
  • Provide quotations and proposal packages to clients.
  • Sell all products to new customers.
  • Build and maintain relationships with the customer and the Oxford Networks team.
  • Keep abreast of industry trends, competitors and current Oxford Networks product portfolios.
  • Make outbound calls to potential new clients.
  • Maintain a high closing ratio to ensure quota attainment and saturation of the product into the market.
  • Attends trade shows, B2B events and seminars. Remain active in encompassing communities.
  • Provide superior account management to existing clients.
  • Grow penetration within existing clients by selling more products and growing existing ones.
  • Strengthen continually the relationship with our clients.

QUALIFICATIONS

Technical Competencies:

  • IT experience/Cloud experience/knowledge strongly recommended
  • General understanding of telecommunications
  • Excellent written and oral communications skills
  • Proficient computer skills
  • Presentations skills

Requirements:

  • Must have drivers license
  • Must pass pre-employment drug testing

LIGHT DUTIES RESTRICTIONS

This position shall perform the following duties if put on light duties restrictions:

  • Make phone calls to prospect businesses
  • Follow up with customers over the phone
  • Prepare quotations for customers and prospects
  • Process orders, changes and other requests from customers

If you have interest please feel free to submit your resume, qualifications and compensation history to Andrea Murphy at amurphy@oxfordnetworks.com

Business Service Coordinator

The Business Service Coordinator will be motivated and passionate about providing exceptional service to our customers. The Business Service Coordinator will provide quality, memorable, personalized and technical service that maximizes revenue by retaining customers through individualized and personalized care.

JOB DUTIES

The Business Service Coordinator works closely and in conjunction with the sales team to:

  • Provide better, personalized customer service
  • Continue to strengthen relationships with customers
  • Become proactive in our approach to customers
  • Provide value-add services

Some expected duties include, but are not limited to:

  • Works hand in hand with the Account Manager(s) to assist in the sales process. Such as in:
    • Pulling and reading Customer Service Records (CSRs)
    • Providing a heads up when customer contracts are about to expire.
    • Compile inventory of customer’s products and service in a comprehensive format for the Account Manager’s for reviews, contract renewals etc.
    • Assisting in getting necessary paperwork and forms signed by the customer.
  • Monitoring, on behalf of clients, the status of service installations, cutovers, and repairs, while keeping the clients apprised of the status of their orders and inquiries.
  • The first point of contact for established business customers providing personalized service.
  • Ongoing account review and maintenance of customer accounts.
  • Manage accounts for customer satisfaction.
    • If and when dissatisfied customers are identified, will work closely with the Account Manager and Management to determine resolution.
    • Coordinate customer meetings as needed.
    • Facilitate that commitments made to customers are kept (ie customer meetings, resolutions to issues etc.).
  • Outbound customer calls – including outage notification (planned and unplanned)
  • May assist with monthly billing and collection activity for slow paying customers.
  • Resolve billing and collections matter with the utmost respect to our customers.
  • Attends product training.
  • Provide information and education on our existing, new and updated telecommunication service offerings to our customers.
  • Ensure accuracy and confidentiality of all customer accounts.
  • Ability to devise creative solutions when customer problems are unique and require an original approach.
  • Effectively assimilates information about products and services to answer customer’s questions accurately, completely and authoritatively.
  • Accurately maintains billing system.
  • Service order processing for new installations, disconnections, changes to existing accounts and moves of service.
  • Subject matter expert in business products/services, processes and service orders.
  • Handles a high volume of customers effectively.
  • Willing to meet high performance standards, performance metrics and goals in support of Oxford Networks’ vision and mission.
  • Perform other related tasks as required.

RELATIONSHIPS

INTERNAL: Maintain effective working relations by working closely with the Sales and Operational Departments. Must also establish and maintain an excellent team oriented relationship with all other Oxford Networks Departments. Willing to be a team player and demonstrate consideration for the needs of others.

EXTERNAL: Responds to customer requests for information and assistance, and helps resolve customer concerns with a positive approach.

QUALIFICATIONS

  • Possess excellent customer service skills.
  • Possess excellent verbal and written communication skills.
  • Ability to allocate time efficiently.
  • Excellent time management and multi-tasking skills.
  • Computer skills necessary possessing Word and Excel experience.
  • Highly motivated, self-starter and able to work independently.
  • Relevant telecommunications experience preferred.
  • Flexible and able to effectively handle change.
  • Possess good organizational skills.
  • Able to work well with all types of people and customers.
  • Able to work with difficult customers at times.

REQUIREMENTS

  • Must have valid and unencumbered driving license.
  • Must pass pre-employment drug testing.
  • Must be honest and ethical in all dealings.
  • Must present professional appearance and demeanor.

LIGHT DUTY ASSIGNMENTS: This position can be performed under light duty restrictions.

SHIFT SCHEDULE: This position is Monday through Friday from 8:00AM to 5:00 PM.

REPORTS TO: Director of Customer Service at the Lewiston HQ Office.

We reserve the right to revise duties and responsibilities as the need arises. This document is not a written or implied contract of employment.

Client Services Representative

Job Description/Specifications

SUMMARY

The Portsmouth Client Services Representative will be motivated and passionate about providing exceptional service to our customers.  The Client Services Representative will provide quality, memorable, personalized and technical service that maximizes revenue by retaining customers through individualized and personalized care.

JOB DUTIES

The Client Services Representative works closely and in conjunction with the sales team to:

  • Provide better, personalized customer service
  • Continue to strengthen relationships with customers
  • Become proactive in our approach to customers
  • Provide value-add services

Some expected duties include, but are not limited to:

  • Works hand in hand with the Account Manager(s) to assist in the sales process.  Such as in:
    • Pulling and reading Customer Service Records (CSRs)
    • Providing a heads up when customer contracts are about to expire.
    • Compile inventory of customer’s products and service in a comprehensive format for the Account Manager’s for reviews, contract renewals etc.
    • Assisting in getting necessary paperwork and forms signed by the customer.
  • Monitoring, on behalf of clients, the status of service installations, cutovers, and repairs, while keeping the clients apprised of the status of their orders and inquiries.
  • The first point of contact for established business customers providing personalized service.
  • Ongoing account review and maintenance of customer accounts.
  • Manage accounts for customer satisfaction.
    • If and when dissatisfied customers are identified, will work closely with the Account Manager and Management to determine resolution.
    • Coordinate customer meetings as needed.
    • Facilitate that commitments made to customers are kept (i.e. customer meetings, resolutions to issues etc.).
  • Outbound customer calls – including outage notification (planned and unplanned)
  • May assist with monthly billing and collection activity for slow paying customers.
  • Resolve billing and collections matter with the utmost respect to our customers.
  • Attends product training.
  • Provide information and education on our existing, new and updated telecommunication service offerings to our customers.
  • Ensure accuracy and confidentiality of all customer accounts.
  • Ability to devise creative solutions when customer problems are unique and require an original approach.
  • Effectively assimilates information about products and services to answer customer’s questions accurately, completely and authoritatively.
  • Accurately maintains billing system.
  • Service order processing for new installations, disconnections, changes to existing accounts and moves of service.
  • Subject matter expert in business products/services, processes and service orders.
  • Go to person for Business Service Coordinators for questions and assistance needed.
  • Handles a high volume of customers effectively.
  • Willing to meet high performance standards, performance metrics and goals in support of Oxford Networks’ vision and mission.
  • Perform other related tasks as required.

RELATIONSHIPS

INTERNAL: Maintain effective working relations Sales and Operational departments.  Must establish and maintain an excellent team oriented relationship with all other Oxford Networks Departments.  Willing to be a team player and demonstrate consideration for feelings and needs of others.

EXTERNAL: Responds to customer requests for information and assistance, and helps resolve customer concerns with a positive approach.

QUALIFICATIONS

  • Possess excellent customer service skills.
  • Possess excellent verbal and written communication skills
  • Ability to allocate time efficiently.
  • Excellent time management and multi-tasking skills
  • Computer skills necessary possessing Word and Excel experience
  • Highly motivated
  • Self-starter and able to work independently
  • Ability to work well with others
  • Relevant telecommunications experience preferred
  • Flexible and able to effectively handle change
  • Possess good organizational skills
  • Able to work with all types of people and customers
  • Able to work with difficult customers at times

REQUIREMENTS

  • Must have valid and unencumbered driving license
  • Must pass pre-employment drug testing
  • Must be honest and ethical in all dealings
  • Must present professional appearance and demeanor

LIGHT DUTY ASSIGNMENTS

This position can be performed under light duty restrictions.

LOCATION/SHIFT SCHEDULE

This position is Monday through Friday from 8:00AM to 5:00 PM. Reporting location is the Portsmouth Office, with work at home capabilities as determined by management.

Reports to the Director of Customer Service.

If you have interest please feel free to submit your resume, qualifications and compensation history to Andrea Murphy at amurphy@oxfordnetworks.com

Sales Engineer

Job Description/Specifications

SUMMARY

The Sales Engineer’s role is to provide flexible and scalable technology solutions for new and existing customers in the areas of telecommunications, Information Technology and Cloud based services. This position will assist in all required sales activities to analyze customer requirements and design solutions to fulfill those requirements.

RESPONSIBILITIES

  • Provide technical and design assistance and support to Sales Team for Oxford Networks products and services throughout the entire sales life cycle.
  • Work with clients to develop high level telecommunications and network & compute strategies. Responsible for developing telecommunications and IT solution designs including: Internet, Voice, LAN/WAN, IBM, VMware, SAN, NFS and iSCSI, Backup & Recovery, and Data Center solutions to include collocation, virtualization and storage.
  • Research, understand, document and assess customer’s existing environments.
  • Develop and present technical diagrams and presentations as necessary.
  • Train Sales Team and other Sales Engineers on the entire product line.
  • Work with other departments as necessary in the process of designing solutions including Operations, Engineering, Customer Service, NOC, and IT Solutions.
  • When applicable understand and develop licensing options for the various products and services being offered.
  • Provide outstanding customer service throughout the sales process and develop & maintain strong relationships with customers.
  • Effectively coordinate work / projects and have the ability to manage multiple projects and tasks concurrently.
  • Provide technical review of system configurations to ensure viability of system performance.
  • Strong analytical abilities and professional office experience needed.
  • Ability to work well with business partners, customers and vendors.
  • Demonstrate high degree of initiative and self-guided work management.
  • Provide input and adhere to proper Configuration Management and Standardization practices.
  • Demonstrate strong desire to develop new technical knowledge and professional skills on a continual basis, expected to be a good team player and responsibly deliver results that benefit clients and the team.
  • All other duties as assigned by Supervisor/Manager.

QUALIFICATIONS

  • Business Ethics – Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and upholds organizational values.
  • Consultative Selling – Builds rapport and establishes trust; Asks questions to discover client business needs; manages and documents service processes.
  • Negotiation Skills – Clarifies interests and positions of all parties; Adjusts tactics to achieve desired results; Manages conflict, manipulation, and strong emotions;
  • Develops Alternative Options for Mutual Gain – Builds consensus through give and take. Maintain knowledge of solution pricing policies and sales initiatives.
  • Oral Communication – Speaks clearly and persuasively; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills.
  • Presentation Skills – Tailors presentation to audience needs; Engages and focuses attention; Presents information logically and persuasively; Handles difficult questions and situations; Inspires audience to action.
  • Problem Solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
  • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit and continuous improvement.
  • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively.

TECHNICAL COMPETENCIES

  • Corporate IT infrastructure elements and software applications.
  • Telecommunications products and services as well as service provider architectures.
  • Customer PBX’s and Key Systems – traditional and VoIP.
  • SONET/DWDM transport systems, DS3’s and M13 systems.
  • Virtualization and thin client technologies for desktop and server platforms.
  • Voice technologies including POTS, PRI’s, Channelized T1’s, VoIP, SIP Trunking and Hosted Voice.
  • Network switches, routers, firewalls, TCP/IP, MPLS, BGP, HSRP, RIP, VLANs, DHCP and DNS.
  • General Knowledge of Backup/Recovery and Storage solutions.
  • General Knowledge of DHCP and DNS.
  • Infrastructure as a Service, Storage as a Service, Software as a Service.

EDUCATION AND CERTIFICATIONS

  • College degree preferred.
  • High School diploma or equivalent, and at least five years’ work experience in related field required.

LIGHT DUTY ASSIGNMENTS This position can be performed under light duty restrictions.

SHIFT SCHEDULE This is a salary position that allows the employee to work out of a home office and attend corporate and customer meetings as necessary.  Requires travels as necessary throughout Maine and New England.

REPORTS TO MANAGER – Sales Engineering/Project Management.

We reserve the right to revise duties and responsibilities as the need arises.

If you have interest please feel free to submit your resume, qualifications and compensation history to Andrea Murphy at amurphy@oxfordnetworks.com

Oxford Networks Mission

Oxford Networks enriches the lives of people, businesses, and communities by providing innovative and reliable technology services to customers. Our team of friendly and responsive professionals deliver a unique customer experience that exceeds expectations.


Oxford Networks Vision

Oxford Networks will be the technology solutions provider of choice by: Delivering a customer experience that is responsive, customized, and exceeds expectations. Providing a company culture where talented employees enjoy challenging, rewarding, and fulfilling careers. We believe people want to be great and we empower our employees to succeed. Investing in the communities we serve through technology and support of organizations who work to improve the quality of life. Maximizing shareowner value through execution of sound business strategies.


Oxford Networks Values

Integrity – Oxford Networks adheres to a strict moral and ethical code of business behavior.

Truth – We value honesty and transparency in all our interactions.

Risk Taking – Healthy risk taking is encouraged for the well being of the organization.

Uniqueness – Oxford Networks is receptive to new ideas and new ways of thinking in order to be sustainably unique.

Selflessness – We are generous with praise, resources, and support for customers, employees and our communities.

Trust – Oxford Networks creates a culture of trust where employees, customers, and stakeholders are treated with respect.

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