Careers

Are you looking for an exciting career in the tech industry? Oxford Networks is hiring!

Oxford Networks is an award winning company that has consistently been recognized as a Best Places to Work Company in Maine. Our company culture is based on our Oxford Networks Values, and is the basis for our decision making, our workplace environment, and our success as a company. We believe that people want to be great and it is our job to empower them to succeed. If we succeed, our employees, customers, shareholders and communities all win. For more information about career opportunities, see below.

Oxford Networks is an Equal Opportunity Employer.

Please Note:
Employment in all positions with Oxford Networks requires the successful completion of pre-employment testing and background checks, to include: Driving Record, State and Criminal Records and Drug Testing.

Account Executive

The account executive will be responsible for prospecting and selling into new accounts, as well as managing and growing any existing accounts. Account executives are the key interface between Oxford Networks and its customers. This person will represent all of Oxford Networks and its products to the customer while consulting to provide total solutions to meet their needs. The scope of responsibility includes prospecting, account management, sales, outbound calling, order processing, all of which contribute to the overall success of the organization.

The Account Executive is a consultative sales person who innately finds and assess an opportunity (even when there doesn’t appear to be one) within a prospect, and finds a solution within our product offering that meets the specific need. The Account Executive is a networker; they are independent and they generate buzz and excitement. They also provide strong management to existing clients and work to continually strengthen and grow their existing base.

JOB DUTIES

  • Self generate leads and identify networking opportunities.
  • Identify sales opportunities. Qualify these opportunities through customer meetings, building customer rapport, working with the sales engineers and establishing mutual interest.
  • Provide quotations and proposal packages to clients.
  • Sell all products to new customers.
  • Build and maintain relationships with the customer and the Oxford Networks team.
  • Keep abreast of industry trends, competitors and current Oxford Networks product portfolios.
  • Make outbound calls to potential new clients.
  • Maintain a high closing ratio to ensure quota attainment and saturation of the product into the market.
  • Attends trade shows, B2B events and seminars. Remain active in encompassing communities.
  • Provide superior account management to existing clients.
  • Grow penetration within existing clients by selling more products and growing existing ones.
  • Strengthen continually the relationship with our clients.

QUALIFICATIONS

Technical Competencies:

  • IT experience/Cloud experience/knowledge strongly recommended
  • General understanding of telecommunications
  • Excellent written and oral communications skills
  • Proficient computer skills
  • Presentations skills

Requirements:

  • Must have drivers license
  • Must pass pre-employment drug testing

LIGHT DUTIES RESTRICTIONS

This position shall perform the following duties if put on light duties restrictions:

  • Make phone calls to prospect businesses
  • Follow up with customers over the phone
  • Prepare quotations for customers and prospects
  • Process orders, changes and other requests from customers

If you have interest please feel free to submit your resume, qualifications and compensation history to Andrea Murphy at amurphy@oxfordnetworks.com

Client Services Representative

Job Description/Specifications

SUMMARY

The Portsmouth Client Services Representative will be motivated and passionate about providing exceptional service to our customers.  The Client Services Representative will provide quality, memorable, personalized and technical service that maximizes revenue by retaining customers through individualized and personalized care.

JOB DUTIES

The Client Services Representative works closely and in conjunction with the sales team to:

  • Provide better, personalized customer service
  • Continue to strengthen relationships with customers
  • Become proactive in our approach to customers
  • Provide value-add services

Some expected duties include, but are not limited to:

  • Works hand in hand with the Account Manager(s) to assist in the sales process.  Such as in:
    • Pulling and reading Customer Service Records (CSRs)
    • Providing a heads up when customer contracts are about to expire.
    • Compile inventory of customer’s products and service in a comprehensive format for the Account Manager’s for reviews, contract renewals etc.
    • Assisting in getting necessary paperwork and forms signed by the customer.
  • Monitoring, on behalf of clients, the status of service installations, cutovers, and repairs, while keeping the clients apprised of the status of their orders and inquiries.
  • The first point of contact for established business customers providing personalized service.
  • Ongoing account review and maintenance of customer accounts.
  • Manage accounts for customer satisfaction.
    • If and when dissatisfied customers are identified, will work closely with the Account Manager and Management to determine resolution.
    • Coordinate customer meetings as needed.
    • Facilitate that commitments made to customers are kept (i.e. customer meetings, resolutions to issues etc.).
  • Outbound customer calls – including outage notification (planned and unplanned)
  • May assist with monthly billing and collection activity for slow paying customers.
  • Resolve billing and collections matter with the utmost respect to our customers.
  • Attends product training.
  • Provide information and education on our existing, new and updated telecommunication service offerings to our customers.
  • Ensure accuracy and confidentiality of all customer accounts.
  • Ability to devise creative solutions when customer problems are unique and require an original approach.
  • Effectively assimilates information about products and services to answer customer’s questions accurately, completely and authoritatively.
  • Accurately maintains billing system.
  • Service order processing for new installations, disconnections, changes to existing accounts and moves of service.
  • Subject matter expert in business products/services, processes and service orders.
  • Go to person for Business Service Coordinators for questions and assistance needed.
  • Handles a high volume of customers effectively.
  • Willing to meet high performance standards, performance metrics and goals in support of Oxford Networks’ vision and mission.
  • Perform other related tasks as required.

RELATIONSHIPS

INTERNAL: Maintain effective working relations Sales and Operational departments.  Must establish and maintain an excellent team oriented relationship with all other Oxford Networks Departments.  Willing to be a team player and demonstrate consideration for feelings and needs of others.

EXTERNAL: Responds to customer requests for information and assistance, and helps resolve customer concerns with a positive approach.

QUALIFICATIONS

  • Possess excellent customer service skills.
  • Possess excellent verbal and written communication skills
  • Ability to allocate time efficiently.
  • Excellent time management and multi-tasking skills
  • Computer skills necessary possessing Word and Excel experience
  • Highly motivated
  • Self-starter and able to work independently
  • Ability to work well with others
  • Relevant telecommunications experience preferred
  • Flexible and able to effectively handle change
  • Possess good organizational skills
  • Able to work with all types of people and customers
  • Able to work with difficult customers at times

REQUIREMENTS

  • Must have valid and unencumbered driving license
  • Must pass pre-employment drug testing
  • Must be honest and ethical in all dealings
  • Must present professional appearance and demeanor

LIGHT DUTY ASSIGNMENTS

This position can be performed under light duty restrictions.

LOCATION/SHIFT SCHEDULE

This position is Monday through Friday from 8:00AM to 5:00 PM. Reporting location is the Portsmouth Office, with work at home capabilities as determined by management.

Reports to the Director of Customer Service.

If you have interest please feel free to submit your resume, qualifications and compensation history to Andrea Murphy at amurphy@oxfordnetworks.com

Business Service Coordinator

The Business Service Coordinator will be motivated and passionate about providing exceptional service to our customers. The Business Service Coordinator will provide quality, memorable, personalized and technical service that maximizes revenue by retaining customers through individualized and personalized care.

JOB DUTIES

The Business Service Coordinator works closely and in conjunction with the sales team to:

  • Provide better, personalized customer service
  • Continue to strengthen relationships with customers
  • Become proactive in our approach to customers
  • Provide value-add services

Some expected duties include, but are not limited to:

  • Works hand in hand with the Account Manager(s) to assist in the sales process. Such as in:
    • Pulling and reading Customer Service Records (CSRs)
    • Providing a heads up when customer contracts are about to expire.
    • Compile inventory of customer’s products and service in a comprehensive format for the Account Manager’s for reviews, contract renewals etc.
    • Assisting in getting necessary paperwork and forms signed by the customer.
  • Monitoring, on behalf of clients, the status of service installations, cutovers, and repairs, while keeping the clients apprised of the status of their orders and inquiries.
  • The first point of contact for established business customers providing personalized service.
  • Ongoing account review and maintenance of customer accounts.
  • Manage accounts for customer satisfaction.
    • If and when dissatisfied customers are identified, will work closely with the Account Manager and Management to determine resolution.
    • Coordinate customer meetings as needed.
    • Facilitate that commitments made to customers are kept (ie customer meetings, resolutions to issues etc.).
  • Outbound customer calls – including outage notification (planned and unplanned)
  • May assist with monthly billing and collection activity for slow paying customers.
  • Resolve billing and collections matter with the utmost respect to our customers.
  • Attends product training.
  • Provide information and education on our existing, new and updated telecommunication service offerings to our customers.
  • Ensure accuracy and confidentiality of all customer accounts.
  • Ability to devise creative solutions when customer problems are unique and require an original approach.
  • Effectively assimilates information about products and services to answer customer’s questions accurately, completely and authoritatively.
  • Accurately maintains billing system.
  • Service order processing for new installations, disconnections, changes to existing accounts and moves of service.
  • Subject matter expert in business products/services, processes and service orders.
  • Handles a high volume of customers effectively.
  • Willing to meet high performance standards, performance metrics and goals in support of Oxford Networks’ vision and mission.
  • Perform other related tasks as required.

RELATIONSHIPS

INTERNAL: Maintain effective working relations by working closely with the Sales and Operational Departments. Must also establish and maintain an excellent team oriented relationship with all other Oxford Networks Departments. Willing to be a team player and demonstrate consideration for the needs of others.

EXTERNAL: Responds to customer requests for information and assistance, and helps resolve customer concerns with a positive approach.

QUALIFICATIONS

  • Possess excellent customer service skills.
  • Possess excellent verbal and written communication skills.
  • Ability to allocate time efficiently.
  • Excellent time management and multi-tasking skills.
  • Computer skills necessary possessing Word and Excel experience.
  • Highly motivated, self-starter and able to work independently.
  • Relevant telecommunications experience preferred.
  • Flexible and able to effectively handle change.
  • Possess good organizational skills.
  • Able to work well with all types of people and customers.
  • Able to work with difficult customers at times.

REQUIREMENTS

  • Must have valid and unencumbered driving license.
  • Must pass pre-employment drug testing.
  • Must be honest and ethical in all dealings.
  • Must present professional appearance and demeanor.

LIGHT DUTY ASSIGNMENTS: This position can be performed under light duty restrictions.

SHIFT SCHEDULE: This position is Monday through Friday from 8:00AM to 5:00 PM.

REPORTS TO: Director of Customer Service at the Lewiston HQ Office.

We reserve the right to revise duties and responsibilities as the need arises. This document is not a written or implied contract of employment.

Oxford Networks Mission

Oxford Networks enriches the lives of people, businesses, and communities by providing innovative and reliable technology services to customers. Our team of friendly and responsive professionals deliver a unique customer experience that exceeds expectations.


Oxford Networks Vision

Oxford Networks will be the technology solutions provider of choice by: Delivering a customer experience that is responsive, customized, and exceeds expectations. Providing a company culture where talented employees enjoy challenging, rewarding, and fulfilling careers. We believe people want to be great and we empower our employees to succeed. Investing in the communities we serve through technology and support of organizations who work to improve the quality of life. Maximizing shareowner value through execution of sound business strategies.


Oxford Networks Values

Integrity – Oxford Networks adheres to a strict moral and ethical code of business behavior.

Truth – We value honesty and transparency in all our interactions.

Risk Taking – Healthy risk taking is encouraged for the well being of the organization.

Uniqueness – Oxford Networks is receptive to new ideas and new ways of thinking in order to be sustainably unique.

Selflessness – We are generous with praise, resources, and support for customers, employees and our communities.

Trust – Oxford Networks creates a culture of trust where employees, customers, and stakeholders are treated with respect.

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